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SengoMaroc

Preventive maintenance

Scheduled maintenance contracts to avoid unexpected breakdowns and keep operations running.

Preventive maintenance is the opposite of repair: instead of waiting for a breakdown and paying the price (spoiled stock, business downtime, lost customers), we intervene on schedule before it happens. A Sengo annual contract covers: visits planned around your operation, a full check of every unit, condenser cleaning and filter changes, gas and defrost-cycle checks, electrical safety tests, sanitation of food-contact equipment (catering, hospitality), a written report after every visit and priority on emergency call-outs. Result: around 70% fewer breakdowns, 20-30% off the electricity bill and equipment life extended by years. Our goal: eliminate surprises — you always know exactly where your fleet stands.

Suitable for
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Planned preventive equipment maintenance
Preventive maintenance
Same-day quote
2-year service warranty
From 200 MAD
Emergencies 7 days a week
Authorized on all brands — manufacturer warranty preserved — Qualified & certified technicians

Why it matters

The difference between repairing and preventing is the difference between crisis management and business management. A restaurant with no contract lives in permanent emergency mode: the failure hits at the worst moment (lunch service, Friday night, eve of a holiday), stock is lost, customers walk out and the final bill is twice what an annual contract would have cost. On top of that, maintained equipment lasts 12-15 years while neglected equipment gets replaced in 5-7. The contract isn't an expense, it's an investment: fewer failures, lower electricity bills, longer equipment life and a professional image with your customers. Most importantly: you stop thinking about equipment and focus on your business.

Equipment and systems we service

We work on every format commonly installed in Morocco.

  • Restaurant and hotel contract

    Quarterly visits (4/year) for a daily-running kitchen: displays, cabinets, prep tables, cold rooms, ice makers and AC. With 7-day emergency priority because every hour of downtime is a loss.

  • Office and retail contract

    Two visits a year (before summer, before winter): suspended-ceiling AC (cassette, ducted), fan coils and controls. Suited to Monday-to-Friday offices without night activity.

  • Industrial contract

    Custom frequency by criticality: weekly on critical systems (24/7 negative refrigeration), monthly on the rest. Pharma, dairy and food-processing demand stricter, traceable programmes.

  • Clinic and pharmacy contract

    Medical and pharmaceutical refrigeration demand precision: visits every 2 months, sensor calibration, HEPA filters for clinics and temperature loggers to ensure cold-chain traceability.

  • Villa and luxury residence contract

    Twice yearly on residential Multi-Split or VRV: filter cleaning, gas check, sanitation and performance test. Ideal for riads and seasonally-rented residences.

  • Custom contract

    Specific needs (multi-site, non-standard frequency, unusual equipment)? Custom contract after a preliminary audit. Transparent pricing based on the equipment inventory and number of visits.

Our intervention process

A simple, transparent flow — from first message to a fully working unit.

  1. 1
    Free initial audit

    First visit to inventory equipment (ACs, displays, cold rooms…), assess overall condition and hear the breakdown history. From this we propose visit frequency and monthly budget.

  2. 2
    Contract signature and scheduling

    Written annual contract, transparent, no hidden clauses: number of visits, operations covered, emergency response times and included parts. Annual schedule proposed around your operation.

  3. 3
    Scheduled maintenance visits

    The technician arrives on the agreed dates (3-day reminder sent), works through the checklist, replaces what needs replacing (filters, seals…), and flags any anomaly that could precede a future failure.

  4. 4
    Written report after every visit

    After every visit you receive a detailed technical sheet: operations performed, measurements (temperatures, pressures, currents), parts replaced, parts to watch and the next visit date.

  5. 5
    Priority emergency response

    Between scheduled visits, if something breaks unexpectedly, you call us and jump ahead of regular bookings. Response times are contract-guaranteed (depending on the tier chosen).

  6. 6
    Annual report and optimisation

    At year-end, a full annual review: number of visits, faults handled, parts replaced, electricity-consumption trend and recommendations for the next year (upgrades, frequency adjustment, added equipment).

Signs you need this service

If you notice any of these symptoms, get in touch fast — waiting typically makes the repair more expensive.

  • Recurring breakdowns that suddenly stop your operation
  • You don't know the true state of your fleet (last service?)
  • Electricity bill climbing year on year
  • Lost stock or customers because of a breakdown
  • You want to manage TCO instead of paying at every surprise
  • The manufacturer requires documented servicing to keep the warranty
  • HACCP risk from unmonitored equipment
  • You have multiple sites and want unified follow-up

Available in

Frequently asked questions about this service

Any other question? Send us a message on WhatsApp.

What visit frequency do you recommend?
Restaurants and hotels: every 3 months. Offices and shops: once or twice a year. Industry: based on equipment criticality.
What exactly does the maintenance contract cover?
Scheduled visits, detailed checklist per unit (condenser cleaning, filter wash, gas check, electrical safety, sanitation), written report after every visit, emergency priority and preferential pricing on consumables. Large parts (compressor, PCB) billed separately with prior quote.
Can the contract be cancelled?
Yes — annual contract auto-renewed every 12 months. Cancellable in writing with 2 months' notice before the anniversary. We don't lock you in if you're not satisfied — but our renewal rate is high because the impact shows quickly.
What happens if a fault occurs between visits?
You reach us directly on WhatsApp or by phone. Contract customers get priority ahead of regular appointments, with contractual response time (same day or next day depending on tier). Emergencies covered 7 days a week.
Do you cover multi-site chains?
Yes — we have experience with chains (restaurants, pharmacies, supermarkets). Unified contract covering all sites across Souss-Massa, Drâa-Tafilalet and Marrakech-Safi, with centralised invoicing and consolidated reporting. Contact us with the site list.
What equipment do you cover?
Commercial refrigeration (displays, cabinets, prep tables, ice makers), positive and negative cold rooms, centralised HVAC (VRF, chiller, AHU), residential Multi-Split, large kitchen equipment (gas, mechanical) and professional appliances (as an add-on).
Does the contract really save money?
Yes, measurably: around 70% fewer breakdowns = fewer emergency call-outs, 20-30% electricity savings = a visible monthly gain, longer equipment life = the replacement bill pushed years further out. A medium restaurant typically saves several times the contract cost in year one.
Can we start with an audit before signing?
Yes — we recommend it. First visit (free for serious projects) to assess the fleet and its state, then a transparent proposal on frequency and budget. No immediate commitment — you leave with a written report even if you don't sign.
Fast response

Have a technical issue? Let's talk now.

A technician can respond immediately on WhatsApp.

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Sengo Maroc

Professional refrigeration, air-conditioning and appliance services across Morocco

Ouarzazate, MoroccoMonday to Saturday — 08:00 to 20:00Fast response 7 days a week for emergencies
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