Pharmacies
A medication fridge is legally required in a pharmacy. Preventive maintenance on 2–8°C pharmaceutical fridges, retail-area AC, and cold-chain continuity. Contact us for an annual contract or an intervention.
Pharmacies in Morocco — more than 12,000 across the country — share a clear legal obligation: keep a 2–8°C medication fridge for thermosensitive drugs (insulin, some antibiotics, vaccines, some eye drops, hormones, serums). Any range breach engages the pharmacist's professional liability before the National Pharmacists' Order and the Ministry of Health. A pharmacy is usually a mid-sized individual account but the total unit count is large, making the recurring annual contract the core business logic. The sales area needs thermal comfort in summer, especially in hot cities (Marrakech, Fès, Casablanca in summer). Sengo operates from Marrakech and covers 9 regions with 13 technicians and 4 vehicles, on pharmaceutical fridges (Liebherr, Vestfrost, Haier Biomedical, Dometic) and AC (Daikin, Gree, Midea, Samsung, Carrier). We intervene outside peak hours and leave a written report you can add to the professional file, presentable to sanitary inspection on request.
Common issues
- Medication fridge outside the 2–8°C range
- Missing written or digital temperature log
- Pharmacy AC out of service in summer
- Non-functional temperature alarm
- Aging equipment near end of life
Equipment and systems we service
2–8°C pharmaceutical fridges
Specialised fridges (Liebherr Mediline, Vestfrost, Haier Biomedical, Dometic) with tight regulation, logger and audible alarm. Condenser, fan and gasket maintenance, thermostat adjustment, alarm verification on range breach. Metrological calibration belongs to an accredited lab.
Sales-area AC
Wall-mounted splits (Daikin, Gree, Midea, Samsung, LG) or small ducted systems. Preventive maintenance on filters and coils, drain checks, temperature adjustment. Client and pharmacist comfort is part of the purchase experience and pharmacy reputation.
Temperature alarm systems
The audible alarm linked to the fridge must trigger outside the 2–8°C range. We periodically check alarm operation and probe position. Remote alarms (call/SMS) belong to a specialised system we coordinate with.
Temperature data loggers
Standalone loggers (Testo, ELPRO, Comark) record temperature every 5–15 minutes and produce a curve presentable to inspection. We advise on probe positioning; metrological calibration belongs to the lab.
Regulatory context and industry standards
Pharmacies in Morocco are governed by pharmacy law 17.04 and the Moroccan medicines agency's recommendations on product preservation. Thermosensitive drugs must be kept in the 2–8°C range with written or digital traceability. The Ministry of Health's pharmacy inspector conducts periodic inspections and asks for the traceability log. The National Pharmacists' Order applies professional ethics. The national vaccination programme imposes a strict cold chain on vaccines distributed via pharmacies. Refrigerant handling (R600a for small fridges, R134a for larger ones) is regulated. Invoicing is issued with ICE and RC. This backdrop explains why the pharmacist prefers a structured provider that leaves a written trail.
Typical interventions we see in this sector
Generic examples to show the nature of the work, with no client disclosure.
Medication fridge temperature alarm in the evening
The pharmacist notices an alarm at 7 p.m.: temperature 11°C. The technician intervenes after peak hours, checks condenser and gaskets, diagnoses the cause (dirty condenser, gaskets, gas charge) and repairs if possible or proposes transfer to a backup fridge. The medication-use decision remains with the pharmacist per professional recommendations.
Sales AC not cooling on a hot day
On a 40°C+ day, the pharmacist reports the split isn't cooling. The technician intervenes quickly (customers leave a hot pharmacy), diagnoses the common fault (filter, capacitor, gas) and typically repairs within the hour.
Scheduled annual maintenance visit
Two-hour annual visit: cleaning the medication-fridge condenser, gasket checks, alarm testing, split filter cleaning, drain checks, temperature adjustment. Closed with a written report added to the professional file.
Seasonality and year-round needs
Pharmacy activity is roughly stable, but equipment pressure peaks in summer (July–August) from thermal stress on the medication fridge and AC — especially in hot cities (Marrakech, Fès, the interior). Flu season (November–February) increases client flow and puts sales AC under continuous load. National vaccination campaigns (autumn/winter) tighten cold-chain requirements. Ramadan changes hours (late openings) and requires flexible scheduling. Hajj (July/August) partially reduces activity. Annual preventive maintenance is booked in April–May before summer, with a second visit in October–November to prepare for winter and flu.
Why a contract beats one-off call-outs
An annual pharmacy contract is a limited investment that protects heavy professional liability: every day without a compliant cold chain is legal risk for the pharmacist, health risk for the patient, and economic risk on stock that can reach tens of thousands of dirhams. Regular preventive visits (two per year in standard setup) catch faults before an alarm and leave written reports presentable to Ministry inspection or the Order. Summer intervention priority is guaranteed by contract. Coordination becomes routine. Sengo offers a base contract with two annual visits and emergency priority, with flexibility for multi-site pharmacies (small chains). Boundaries are clear: we cover the refrigeration and AC side; metrological logger calibration requires an accredited lab.
Why Sengo for this sector
- 25 years of experience on medication fridges and pharmacy AC
- Marrakech base and 9-region coverage for small multi-site chains
- 13 technicians and 4 vehicles for fast summer response
- Annual contracts with two visits and emergency priority
- Written report at every visit for the inspection file
- Multi-brand coverage on pharmaceutical fridges and AC
- Written warranty on every completed intervention
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Frequently asked questions
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